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Comment:
First let me say that I love the online survey option ! :-)
But more importantly, the service I receive when I bring my car in for
anything from an oil change to having my transmission replaced (yes, my
new car needed a new transmission) is always exceptional! It is harder and
harder in this day in age to please customers, but I feel that William and
the Oakland Acura Team provides this each and every time. I drive 60 miles
one way because I deserve to be treated the way your team treats it's
customers... you are truly one of a kind.
Thank you!
Aimee Comment:
Sandy Sellars is always very sensitive to my needs. She is knowledgeable,
courteous and always leaves me with an excellent impression. Based on my
relationship with Sandy, I will remain a returning customer. I feel
confident and secure that the work needed/performed based on Sandy's
advice is accurate.
Thank you, Sandy. Comment:
Do you know why I still keep my 1988 Acura Integra around? It gives me the
opportunity to come and visit your Service Shop to meet the "best of the
best people". To date, I always tell people if you are going to buy an
Acura, don't go elsewhere, go to Oakland Acura, because they have the best
technicians and staff around. Look at me, I have been with Oakland Acura
since 1988, and I don't even live in Oakland. Experience tells me, no
other shop fixes better than Oakland Acura.
Phil Peterson ran the repair shop for over 15 years. Those who know him
will strongly agree with me that he is the greatest and most wonderful
manager. Now he is the General Manager; Acura Corporation picked the right
person for the job!!
Love, Nora
Comment:
Thanks for accommodating me on the day prior to my scheduled appointment!
The service was great. I especially appreciate the loaner car and the
ability to pick up one of my vehicles after service had closed.
Comment:
The service was impeccable. Can't complain about perfection.
Comment:
It's a tremendous bonus to be able to make an appointment at my
convenience, and be able to wait for a service in your very comfortable
space. I know all the service advisors by name now, and that, too, is a
bonus. It's a testament to Oakland Acura that your advisors stay and stay
and stay, and continue to provide very friendly service in a most
professional manner. Regards to all of you, especially , Sandy and
Daryl.
Sincerely,
Maggie Cooke
Comment:
My service experience was excellent, once again.
Thanks.
Comment:
I enjoy dealing with Sandy Sellars--she's relaxed, low-key but thorough.
Comment:
Sandy Sellers was great to work with - Thank you!
Comment:
I always have great service . They are kind,
considerate, and respectful. They always are punctual and informative.
Thank you for such great service.
Comment:
I was very pleased with the service I received on my last visit. All my
concerns were addressed and resolved.
Comment:
I think that your level of service is always great. The staff is great and
I have only ever had one problem with the service (a long time ago).
Comment:
Daryl Chan is awesome! He always professional, courteous, and helpful. The
receptionist are super friendly and the snacks are nice:) Thank you for
taking care of my needs. I can't wait to buy a new car from you guys.
Comment:
Great service, as always!
Comment: Daryl
No problems with service
AJ Kahane
Comment:
For many years, I have enjoyed consistent and professional customer
service from all the wonderful service advisors at Oakland Acura. Thanks
for the priority you place on customer service and satisfaction. It's
comforting to know that I'll see the same people each time I bring my
vehicle in for service, and I appreciate all that you do. The on-line
survey is great.
JoAn McClendon
Comment:
I have been to your dealership twice and I have had an amazing experience
in both visits. Your service staff was great and I feel confident that my
car was fixed properly. I have owned several makes of cars and my Acura is
the most reliable of all.
Comment:
#1 - when I called to make an appointment for the next day, Oakland
Acura's Staff was very accommodating.
#2- explained in detail the needs and the warranty of our
car. Big thanks for his help, he's a great asset in the company,
and we can always recommend Oakland Acura for their excellent
service.
Comment:
I bring my Legend in from (city over 80 miles from OA removed) for
servicing and repair. That must speak for itself. Phil Peterson is the
best. I have come to trust him and rely upon him. My 1994 Legend just
passed 265,000 miles and it seems to be quite reliable due in large part
to adhering to the maintenance schedule and Phil's experience in
anticipating problems. His knowledge of Acura vehicles is amazing. He
deserves a raise in pay.
Comment:
As always I received excellent service and attention from the team at
Oakland Acura. Even though I live in (city removed) and there is an Acura
dealership in (city removed). I only trust Oakland Acura to service my
car. I was
completely satisfied.
Thank you again, Lynn Morgenroth
Comment:
Still great service...I missed Sandy because she was on vacation...but
William did a excellent job...also, it is always a pleasure to visit with
Phil...thanks, Norm Burg
Comment:
I have been using your services for over a year now and it has always been
a pleasurable experience. The level of customer service and follow through
is great. I had an issue earlier this year and it was dealt with fairly
and to my satisfaction, which seems to be in character with your business.
Thanks, Don Nobori
Comment:
Mr. Carozza handled my crisis very well and explained what was wrong and
what they did to fix it. I have had him work with me before and his
service was excellent. He really understood me and was very friendly and
even though I was having such a frustrating day, he put a smile on my face
:)
Comment:
As always you guys are terrific. Not only did you perform all the service
needs perfectly, Jim arranged for a last minute loaner, and Daryl went
beyond normal service expectations....called me to keep me informed, and
left my car tremendously more clean then its ever been!!!
Comment:
Since I take all three of my Acuras for service at your place I've had the
pleasure of working with all the service advisors (and the GEM.) and you
all rate an A plus in my book. Keep up the good work!! As always, many
thanks. Sincerely, Goldee Gross M.D.
Comment:
I've never been disappointed with the level of service received at Acura
of Oakland. Daryl is always helpful and ready to answer any questions.
Your shuttle drivers have been cordial and the minivan is clean.
Comment:
Overall a great experience. Work is done quickly, no long waits to drop
off, good prices... I live in (city removed) but the service I get from
Daryl Chan keeps me coming back to Oakland Acura vs (city removed) which
is right down the street from me- I think that says it all about how I
feel about your Service Dept.
Comment:
Thank you for the helpful service, as always!
Comment:
As usual.... my experience at the Service Dept of Oakland Acura was
perfect. I drive over an hour each way just to make sure my car is taken
care of because I know William will provide superior service every time.
Comment:
I just recently purchased my 2003 Acura TL from Oakland Acura and I have
to thank their awesome Service Dept. for really taking excellent care of
me. I have been to the Service Dept. twice for warranty work and both
times I left feeling like I made a good choice making my purchase at this
particular dealership.
My first experience with your Service Dept. was with Sandy Sellars. She
was very thoughtful, and kept excellent communication with me during the
time my car was being repaired. In fact, I was so shocked on how well I
was treated, I found myself boasting to my friends.
In all honesty, I never write customer comments, let alone send in
customer surveys, but I feel that Sandy should be praised for
doing an outstanding job!
There are a few Acura Dealerships much closer to home but I will keep
coming back to Oakland Acura!
Jordi Babbel
Comment:
Your service team is excellent.
Thanks, Takahide
Comment:
What a motley group. I know everyone in the picture except Daryl. They
have all taken very good care of me and I feel very lucky. Sandy was the
one that got to help me this time. Thanks, Wendy
Comment:
At first, I was shocked with the price. Sandy took the time to explain in
detail what was included and then I realized the value of the service
received. Sandy has great customer service skills and patience.
Comment:
Thank you for excellent service on my Acura yesterday. Sandy Sellars was
very helpful, and kept me informed of what needed to be done. Thanks also
for getting my car serviced while I waited.
Mary
Comment:
Oakland Acura has the best service I've ever experienced. No just speaking
for myself but from my observations on how other customers have been
treated.
I'm always recommending that my friends buy from Oakland Acura because of
the exceptional service I know they will receive.
Comment:
We (Wife, Gloria, and I) have dealt with you firm for at least 8 years.
Even though we reside in (city removed), Ca. and have done some minor
services locally, simply for the sake of convenience, we regularly return
to your firm because of the integrity, skill, and over-all concern
demonstrated by your staff. We truly feel more secure after any services
you have performed. Sandy took care of us on our last visit and was
efficient and very helpful. She seemed to be knowledgeable and proud of
working for a reputable firm. We thank you for your service and wish you
continued success. You represent Acura at the highest level. Herb & Gloria
Low
Comment:
Daryl is dedicated to excellent customer service. I trust his advice and
knowledge and thoroughness when it comes to the care and service of my
car.
Comment:
The service was arranged the same morning and completed quickly.
Comment:
quick and professional. myles abbott
Comment:
It's always a pleasure to bring my car in for servicing. I appreciate the
courtesy, efficiency and friendliness of the staff. The free car wash
certificate is great too!
Comment:
Daryl took care of the maintenance of my auto very efficiently. My 2000 TL
only goes to Oakland Acura for all servicing because of Daryl and your
staff.
Comment:
My dealings w/Sandyl, and my latest w/William S. have been excellent
each time & I thank them for their service.
Comment:
I have bought autos and had service at (city removed), (city removed) and
Oakland. Yours has always provided the best service, by far. My last two
service contacts have been handled Sandy. She is personable, professional
and efficient. She, and the rest of your service department, are why I
will consider Oakland Acura first when I replace my current car in the
next year or so.
Comment:
I appreciate the flexibility of the staff and having the service available
on Saturday to answer my questions.
Comment:
I always seem to get Sandy when I get service and she is great. She calls
me periodically and keeps me informed about what is being done to my car.
The whole staff is wonderful; keep up the good work. I do refer your
business to everyone. I am retiring and live in (city removed) but will
still come into Oakland for servicing on my vehicle. Kudos to Sandy,
and Daryl all of whom I deal with mostly. Jean Hanson
Comment: Sandy
I always have a pleasant experience at your dealership.
the afternoon shuttle driver was very helpful as well.
Comment: William
Good Service! Well done....
Comment:
I can never say enough about how great William Salguero is. He is the only
reason that Oakland Acura has my business. He constantly goes above and
beyond my expectations as a customer.
Comment:
Daryl has handled our service since 1992 and continues to do an
outstanding job.
Comment:
I am very satisfied with the service from Oakland Acura, the whole crew is
great.
Comment:
Daryl, William & Sandy are the best. They are truly assets to the
Oakland Acura dealership. Comment:
William has been great ever since the
first time I brought the car to him. He is professional and yet friendly. He
always gives real/accurate quotes on time and cost for any service and he
deliver his words. I really appreciate having him as my service advisor.
Comment:
William was great. He provided me with a detailed explanation of
what was being done to the car and was able to return my car to me earlier
than promised.
Comment:
I am not always good about filling out these surveys, and so am
using this one to answer several prior surveys! William took care of us on
Saturday, and we've also worked with Sandy in the past (and William,
too). No matter whom we work with in the service dept, we always have a great
experience. Everyone is professional, helpful, cheerful, polite, and
extremely knowledgeable. Thank you very much!
Comment:
My experiences with Oakland Acura are always pleasant. William
always does his best to accommodate my needs. Thanks Oakland Acura!
Comment:
I am very satisfied with the service.
Comment:
Sandy and the rest of the service staff at Oakland Acura are always
courteous, professional, and honest. Mine's just a '93 Integra, but they
treat it - and me - like it's a new RL. I wouldn't trust my car to anyone
else!
Comment:
Everyone in the Service Dept. were friendly and courteous. By
mentioning my name only, Daryl knew the car was in for the Poly Seal. The car
was ready when promised.
Comment:
'great experience as usual. Sandy helped me this time around and
took care of all my special requests and still had the car ready 1 hour ahead
of what I asked for AND under the estimate! Love the wi-fi in the lounge.
Brad Allen
Comment:
It doesn't get any better than this!
Comment:
Daryl provides excellent customer service!
Comment:
Thoroughly knowledgeable and professional assistance by Sandy
Comment:
keep up the good work! Comment:
Same ratings info apply to sandy
Sellars and Daryl Chan who provided
service/info. your ENTIRE
set of service advisors are outstanding. the only reason I didn't cite
William Salguero is that I had no interaction with him this time; past interactions
deserve the same ratings
Comment:
Sandy, Jim, and Daryl are always extremely friendly and
helpful. Thanks for outstanding service!
Comment:
Daryl and William are the reason I come to Oakland Acura.
Those guys are good people who go out of their way to provide great service.
Comment:
Everything was great. loaner was great. work was
performed in the
timeframe promised. no hang-ups. 3rd row seats should probably be left up on
the MDX after polycoat as the other areas dried much more nicely (our 3rd row
was flattened back down). thanks everyone.
Comment:
Sandy did a wonderful job, she was very helpful.
Comment:
Advisor: Sandy Sellars, Excellent service, as always. I have been
coming to Oakland Acura since 1999. Thank you!
Comment:
We continue to use Oakland Acura because of the professionalism of
the staff. Daryl Chan has always taken a moment to explain in detail the
purpose of any needed repair. He is 1st Class !! My wife Arleen drives the
family MDX, our 3rd Acura vehicle and offers her thanks as well.
Bob Maginnis
Comment:
Excellent service, as always. I have been coming to Oakland
Acura a
since 1999. Thank you!
Comment:
Sandy did a wonderful job, she was very helpful.
Comment:
Daryl and William are the reason I come to Oakland Acura.
Those guys are good people who go out of their way to provide great service.
Comment:
Having been an Oakland Acura patron for 20 years, I take great
pleasure in boring people with my positive accolades about the Acura and
specially about the wonderful service at Oakland Acura. Keep up the "winning
game" i.e. good work.....lvf
Comment:
I didn't get a service from Oakland Acura, but in fact, bought a new
MDX there from Raquel. She was great and it was no-hassle.
Ray in finance, made the finance process smooth and easy to deal with.
Thanks!
Dale and Helen Kang
Comment:
The service that I always receive is superb, courteous, friendly,
and professional!
Comment:
Daryl is the best. I don't mind another service advisor helping me,
but Daryl has been assisting me since I purchased my car in 1994. I always
feel confident that his suggestions/and or information is accurate and from a
friend. Thanks Daryl. As the young folks say, "You are the bomb"
Patricia Willis
Comment:
Just a comment -- very professional service and care
Comment:
I did not have service but was provided with a loaner car while our
new vehicle was being prepared.
As always, Oakland Acura is a cut above the competition! Comment:
Both my husband and I have very demanding schedules at work and at home with
our 5 kids! I needed to have some rattling and alignment checked out on my
MDX just this last Friday as I was going to drive down to LA to pick up my
son the following week. I really could not drop off the car to have it
serviced as I was going to be late for an early morning meeting. I would also
have to cancel my afternoon meetings in order to leave early to pick up the
car. Your advisor seemed to have read my mind (I guess he knows how busy I am from
prior experience) and knew that I would be challenged to get my car to the
shop given my work schedule. Without me saying a word, he automatically
offered to have me drop off my car at his home in Danville (since I live in
San Ramon) and pick up the loaner car in the later evening so that I wouldn't
have to rush in the AM and cancel meetings. Not only is he a very customer
oriented Acura representative, his whole family (wife and kids) is just as
genuinely caring and warm as he is!
I had a TERRIBLE EXPERIENCE AT (INFORMATION REMOVED) about 9 months ago. My
transmission blew out as we were moving my son down to UCLA. (INFORMATION
REMOVED)
After owning 2 Acuras ('91 Legend still running strong, and my MDS), 2 Hondas
(Accord and Odyssey), I was going to NEVER buy an Acura again based on how I
was treated. Your adviser knows what customer recovery is all about! It doesn't take
much, just validation, hearing what the customer has to say, and working with
them to rectify the problem, which doesn't mean giving in to all customer
complaints.
Enough said---- Thank you
Patricia Hui-Ng
Comment:
I have been bringing the three Acuras I have owned since 1992 to
Oakland Acura, and I have to say that the service team at Oakland Acura is
absolutely super. Your ability to hold onto such quality people for so many
years is a testament to your good management/leadership.
Comment:
Advisor: Sandy Sellars As always everything was excellent.
Comment:
As is your usually custom, your
service staff were friendly, informative and fast. This visit I worked with
Sandy,
excellent.
Comment:
Phil, is so helpful and professional.
Daryl is ever polite and helpful. The staff couldn't be better.
Comment:
I think Sandy is an asset to your company. She is pleasant,
thoughtful and sincere. I have not driven my car since service was performed
on my car, which is why I cannot rate the quality of work.
Comment:
It doesn't get any better then Oakland
Acura
Comment:
Excellent service experience.
Accommodated my mid-day schedule
availability and had me out in one hour with a well-serviced Acura!
I found the experience to be about as good as it could possibly be.
Thank you! Comment:
I like the online survey! The phone system was no Bono. You guys are the
best, always. I have never been anything less than completely satisfied
with the service provided to me. On several occasions, I have been blown
away! I recommend you, as a dealership and a service center, without
hesitation. Thanks for everything.
Comment:
I know that there are other places that I could service my car, and it
would probably be less expensive, but I am always pleased with the quality
of work and the level of service I receive from the Service Advisors. The
last two times I had my car serviced, Sandy was my service advisor. Sandy
is always friendly and very helpful. She is great about squeezing me in on
the day that I call to make a same day appointment. I really appreciate
that she follows up with me when my car is ready to be picked up. Sandy is
great. Thanks so much.
Comment:
Your advisor is great every time I had gone in always were there to lend a hand or
advice from putting my license plate on to explaining that some
transmissions were or had some difficulties, all around a worker amongst
workers Dimitry
Comment:
Daryl and staff were as accommodating, nice, friendly and knowledgeable as
always. I was very seriously considering buying a Lexus last year but then
I kept thinking about your excellent service department and how well I am
always treated so I went back to your dealership and got another Acura.
Comment:
My latest Service Advisor was Daryl. I found the service to be outstanding
as always. Sandy have also provided great service in the past.
I always feel like a valued customer, you service team is very good.
Thanks
Andrei Shkidt
Comment:
My car had a battery problem, and it seems the service was done properly
and in timely manner. We are very happy with the service we received.
Thank you very much.
Comment:
You guys are great, I want to see your CSI numbers remain high. I refer
friends to your dealership all the time.
Thanks!
John
Comment:
I recently received service for my 05 TL with Mr. Daryl Chan at Oakland
Acura and I want to tell you how extremely pleased I am with his
OUTSTANDING customer service. His knowledge, personality, and
professionalism were beyond my expectations! Thank you so much for all his
helpful information. I really like the way Mr. Chan followed through with
my service smoothly.
I will HIGHLY recommend Mr. Daryl Chan to people, and I will, no doubt, be
returning for his service AGAIN in the future. Thanks so much!
Comment:
As usual, I was well taken care of by the service department. Daryl is the
one I usually see, and he always gives me great service.
Comment:
As usual, fantastic service. Sandy explained carefully everything that was
being done and followed up afterwards to make sure I understood and was
satisfied. Great job.
Comment:
Sandy is a great service advisor. I like the waiting area - coffee, juice,
TV, newspaper. My last visit, though, there was no coffee available.
Everything else was great. Thanks, Craig
Comment:
I always get great service by Oakland Acura.
Comment:
Everything was absolutely perfect. All the people we dealt with were very
friendly and very professional, and the entire process couldn't have gone
more smoothly.
Comment:
I like the fact that you actually look into potential problems and try to
duplicate the situation in an attempt to verify it.
Comment:
William is great and I really appreciate his assistance when I come in.
Everyone there is always very helpful. Thank you for everything!
Comment:
You guys are the best!
Comment:
Your service department is always excellent. Keep up the good work!
Comment:
I think the Service department is a place I trust my car to have the
service done and friendly staffs too...thank you
Comment:
Daryl Chan continues to provide outstanding service for over 10+ years.
Since I no longer live in the East Bay, Daryl has worked with me to meet
my (often) tight schedules to have my car serviced at Oakland Acura. He
was able to provide a loaner car for a major service on short notice,
since I could not leave my car at Oakland Acura. Furthermore, he called me
on the same afternoon to inform me about my car's service. When I compare
the service I receive to my friends' experiences, it is even
cleaner that I receive the best service! Thanks Daryl!
I will add that everyone I encounter at Oakland Acura has been
professional and helpful; this includes my interactions with other service
advisors and the front office.
Comment:
I have brought in my CL 4 or 5 times for routine service... William
and now Sandy ALL GREAT and a pleasure to deal with! (Should have bought
an Acura years ago...)
Comment:
I AM FORTUNATE TO HAVE DARYL AS MY SERVICE ADVISOR SINCE 1998. HE IS
ALWAYS HELPFUL AND FRIENDLY. I GET EXCELLENT SERVICE FROM OAKLAND ACURA
DARRYL IS WONDERFUL
Comment:
I appreciate the serve. advisors taking a hands on approach to assisting
with small things that need fixing...ie; sunroof switch malfunction really
needed a reprogramming, which he "fixed" on the spot. Also, keep your ride
program alive going to Emeryville. drop off and pick up.
Comment:
We will continue to use Oakland Acura for services and any needs for our
MDX. The service department sells customer service and is the reason we
keep returning. We will be looking at purchasing a MDX in 2007, which be
our 4th Acura and will do our business with you. Show this to the
complainers !!!!!
Comment: I like the online service survey.
Comment: Excellent customer service, facilities, and work.
William S Comment: Great job!
Sandy Sellars
Comment: Respect: Excellent. Requests Fulfilled: Excellent
Explanation: Excellent Quality: Excellent.
Comment:
I love Oakland Acura because of Daryl Chan. Every visit I make to the
dealership is so pleasant because of Daryl. He takes great care of "Baby"
and myself. I want to make sure you understand the amount of loyalty that
I have for Oakland Acura is due to Daryl. I live in Stockton, CA and I
still only let Oakland Acura touch "Baby"
Daryl Comment: Great service. I am happy.
Darrel is excellent with
customers.
Comment: The car was ready very quickly and all the problems
were addressed and fixed.
Comment: great job!
Comment: Daryl Chan helped make my experience go very smoothly, thanks!!
Comment: Great service! Thanks for such quick-effective care.
Comment:
I have found Your advisor to be an excellent service advisor - very knowledgeable
and follows through on seeing any concerns are taken care of. I am
generally very pleased with the service I have received at Oakland Acura.
Daryl Chan Comment: I have received good service every time I have
brought my car in for servicing. Thank you
Sandy Sellars Everything marked Excellent:
Comment: Everything marked Excellent: The receptionist was also very pleasant and
courteous.
Comment:
Oakland Acura has the best service department in the nine Bay Area county
area! Phil and his staff on both sides of the building are incredible!
Keep up the great work!
Daryl Chan Comment: excellent as usual!!!!!!!!!!!!
Daryl Chan Comment: Excellent customer service staff and service as well.
Daryl Chan Comment:
I have been coming to your service department since 1990. You always have
had a friendly and courteous staff and provide professional services (and
consistent at that). Some of your staff have been with the dealership for
a very long time. That is good for the dealership and for the customers.
Coming to you for the services is always a pleasant experience.
Comment:
Happy Christmas to all of you. We have nothing but good
things to say about all of you.!
William Salguero Comment: Thanks for everything. I felt very well taken
care of. and thanks for throwing in the repair of the flat. I will
definitely be back
Daryl Chan Comment: Your service department personnel are always
WONDERFUL! Normally, I would not bring my car to a dealership, but you
always do a great job in taking care of me and my car which I now have had
for a little over 12 years.
Comment:
Daryl took my reservation and always takes care of me. William spearheaded
the work the next day when I brought the car in for service. Both have
always done an EXCELLENT job for all three of our Acura cars.
Jim Nielsen Comment:
As always, your staff was friendly, professional and caring in regards to
my auto needing service. Keep up the good work! Thank you
Comment: Great service!!!
Sandy Sellars Comment:
I couldn't have asked for more courteous and timely service. I commend
your establishment to everyone. Sandy was very good and when the car was
promised, it was ready. And I received a cool loaner car!
Comment:
My experience with the Oakland Acura dealership in the past 8 years has
been outstanding. The Technicians are courtesy and provide good customer
service. Usually, I work with Daryl Chan who is a "stand up guy". He has
made the 8-year customer relationship worth while. For this, I will always
bring my car to the Oakland Acura Service Dept. Thanks to the Acura Family for excellent customer service.
Comment:
Phil Peterson and Daryl Chan are incredible. Whenever I think of what kind
of car I want to buy next time I realize it has to be an Acura because of
the exemplary service and care.
Comment:
Once again, I have a great time when I visit the Acura Oakland Service
Center. Everyone is very service oriented as well as they seem happy with
their jobs. That's a compliment
Comment: Daryl......thanks for the loaner...its a big help...
you guys keep the good work!
Comment: Daryl is always friendly and
knowledgeable. Glad to have him as my
service advisor.
Comment: Everything went very well. Thanks, Anne
Comment:
Sandy was right there as we drove in. Very efficient friendly & sharp. We
enjoyed working with her.
Comment:
Thank you very much for a great service. We had a terrible experience
where we bought our Acura (Information removed) and we have vowed never to
go there again. You guys are "our people!" Thanks so much.
George and Lauren
Comment:
I have been going to Oakland Acura for about 2 years now and from day one
Daryl Chan has treated me with EXCELLENT customer service.. He is very
helpful, courteous, polite, overall a genuine person. Because of him my
2003 Acura MDX is running as if it were brand spanking new.. Many
Thanks...
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